Duty Manager (Aircraft Appearance)

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

We are looking for Duty Managers to oversee the safe, efficient and high‑quality delivery of cabin cleaning services for a prestigious airline. You will lead frontline teams during your shift, ensure aircraft are cleaned to exceptional standards, and help maintain smooth turnaround performance in a fast‑paced aviation environment.

Key Responsibilities

• Manage shift‑based delivery of aircraft presentation for the airline.
• Lead, support and motivate frontline teams to achieve high standards and on‑time performance.
• Ensure all cleaning tasks meet operational requirements, service levels and safety standards.
• Work closely with the airline operations, crew and turnaround teams to resolve issues quickly.
• Conduct quality checks, support audits and take action to address any performance gaps.
• Support rostering, resource allocation and real‑time operational decision‑making.
• Maintain Health & Safety compliance and promote a safe working culture.
• Provide clear handovers and ensure consistent communication between shifts.

Ideal Candidate

• Experience in aviation, facilities management, soft services or other fast‑paced operational roles.
• Strong people leadership skills with the ability to inspire and direct frontline teams.
• Excellent communication and problem‑solving skills.
• Highly organised, calm under pressure and confident making quick decisions.
• Committed to delivering quality, safety and exceptional service.
• Aligned with OCS’s TRUE values
• Undergo vetting to CAA standards and security clearance, must have right to work in the UK.