Head Of National Operations Centre

Role Overview

We are currently recruiting for the Head of the National Operations Centre to join our passionate and driven Security teams based in Ipswich Suffolk.

Purpose of the Role:

Reporting directly to the Director of Security, Risk and Resilience UK&I, will lead all operations within the National Operations Centre, accountable for the overall management of physical, people and preventative security for OCS and their clients.

Benefits

• Wide range of retail discounts
• Discounted gym membership
• Join our Cycle to Work scheme
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events
• Access to internal Mental Health First Aiders
• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for

Key Responsibilities:

• Strategically lead and manage the OCS National Operations Centre (NOC) in line with company values and behaviours
• To oversee the development and implementation of appropriate and fit-for-purpose strategies, systems, policies, processes and procedures.
• Assessment of risk across all the above aspects providing specialist advice through several channels; ensuring that security arrangements meet all corporate, stakeholder and regulatory requirements in a cost effective, safe and business ethical manner.
• Be responsible for the provision of crime and intelligence updates for OCS and their clients
• Accountability for the effective running of all related security systems in the NOC including Timegate, Crime & intelligence platform, Incident reporting software and call logging
• Reviewing and enhance working practices in the NOC
• Ensure safety regulations are followed
• Keep employees motivated and organising appropriate training and contingency planning
• Ensure customer satisfaction report and rectify any issues
• Provide advice and guidance around critical incident management
• Ensure the clients reporting processes are followed
• Receive out-of-hours calls from the client Helpdesk and escalate as required in line with procedures.
• Ensure workflow is monitored and controlled within the team to ensure capacity is high and downtime, duplication and wasted effort are minimised
• Liaise with clients

Additional Comments

Busy environment so will need to be able to focus & prioritise in order to meet deadlines

Flexible approach to working time in order to meet operational deadlines & support business.

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

✅Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

🚀Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

📝Professional Growth: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

💰Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)