Regional Facilities Manager

Position Overview:

OCS is seeking a dynamic and experienced Regional Facilities Manager to oversee the maintenance and operations of retail facilities across a designated region. This role requires a proactive individual with exceptional customer interaction skills and a strong focus on customer satisfaction. The successful candidate will ensure that all facilities meet the highest standards of safety, functionality, and appearance.

Key Responsibilities: 

• Facility Management: Oversee the day-to-day operations of retail facilities, including maintenance, repairs, and upgrades. 

• Customer Interaction: Maintain high levels of customer interaction, addressing concerns promptly and ensuring customer satisfaction. 

• Vendor Management: Coordinate with external vendors and contractors to ensure timely and quality service delivery. 

• Budget Management: Develop and manage budgets for facility operations and maintenance. 

• Compliance: Ensure all facilities comply with health, safety, and environmental regulations, with a strong focus on H&S. 

• Reporting: Prepare regular reports on facility status, maintenance activities, and budget expenditures. 

• Client Liaison: Regularly liaise with client managers to ensure alignment and satisfaction. 

• Financial Accountability: Ensure budgets and Work In Progress (WIP) targets are met, maintaining financial accountability. 

• ESG: Promote and implement Environmental, Social, and Governance (ESG) initiatives within facility operations. 

• Travel: Travel within the region as required, with occasional overnight stays away from home.

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Skills and Qualifications: 

• Experience: Minimum of 5 years in facilities management, preferably in a retail environment. 

• Customer Focus: Strong customer service skills with a focus on enhancing customer experience. 

• Communication: Excellent verbal and written communication skills. 

• Problem-Solving: Ability to identify and resolve issues efficiently. 

• Organizational Skills: Strong organizational and time management skills. 

• Technical Knowledge: Familiarity with building systems, maintenance procedures, and safety regulations. 

• Flexibility: Willingness to travel within the region and stay overnight as needed. 

If you are a motivated individual with a passion for facilities management and customer service, we encourage you to apply for this exciting opportunity at OCS